Leader U Podcast

Being Intentional About Customer Focus Episode:26

In this episode, Angie Lion of Black River Performance Management and Connie Miller of Credible Advantage discuss the leadership competency, customer focus. We define customer focus as anticipating, meeting and/or exceeding customer needs, wants, and expectations. Together Connie and Angie dive into an impactful conversation around being strategic about customer focus. They discuss customer focus from the bottom to the top of the organization including board effectiveness, and building a culture of legendary service. They discuss leadership challenges that they see across industries that require skill building and courageous leadership.

Connie Miller is the CEO of Credible Advantage, a leadership and board development consulting business. Prior to Connie’s recent retirement, she served as the President/CEO of Icon Credit Union. Connie is an author, and enjoys sharing her insight through her book, “Don’t Sabotage Your Career”. Connie was honored as one of Idaho’s CEO’s of Influence for her leadership, integrity, vision, diversity, and influence.

In addition to her many awards, Connie was also awarded the Thanks Badge II, the highest award in Girl Scouting and most recently Meridian Chamber of Commerce’s Business Leader of the Year for 2021. Connie’s gift is helping others discover joy in life and grow in their leadership and career journey. Her passions include building strong leaders and strong cultures in the workplace. Connie has served on many local boards and committees, including board positions for Junior Achievement, Federal Reserve Bank Community Council, College of Western Idaho Foundation, St. Alphonsus Finance Committee, Girl Scouts, and the Arid Club.

Under Connie’s leadership, Icon Credit Union was named the 7th healthiest credit union from more than 5,400 credit unions in the nation. Icon Credit Union was a recipient of the Best Places to Work for several years, just one of the many community recognitions received.

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