Dr. Rob Lion is a professor, researcher, and consultant that focuses on improving work experiences through the use of evidence-based practices. Rob and his wife, Angie, own Black River Performance Management where they provide a broad range of services ranging from corporate consulting and cultural growth to hiring, training, and managing change. Rob may be reached at info@blackriverpm.com.

Do You See What I See?

When is the last time you gave a person directions? How was that experience? Did they clearly understand your instructions? What about a person not familiar with the area, the landscape, or the organization, for that matter? Directions and instructions are common ways to share information, but they are often ineffective for the “receivers” because…