(2 hours online self-paced)

Key topics covered include:

• Manager Mindset – The mindset needed to be an outstanding leader
• Four Conversations Model – Purposeful conversations that create productive relationships (Goal Setting, Praising, Redirecting, and Wrapping Up
• Conversation Essentials – Vital skills for honest and productive conversations (Listen to Learn, Inquire for Insight, Tell Your Truth, and Express Confidence)”

(Half-day, full-day with Live and Virtual options available)