A few times a year I get contacted specifically for conflict resolution/mediation services because a group reports that they have no other options but to bring in an outside party to mediate a situation. The following is my typical response to the question as the difference matters, considerably. First and foremost, I am not certified
There is no doubt that some types of feedback can really rattle us. It can cut to the core, even though we know it was necessary. The following is a support solution Angie and I established for our household. Whether it is warranted critical feedback, or not, our approach could be helpful to others. Feedback
Providing clear and specific feedback is one of the most difficult tasks an employee encounters. Here we explore how to begin to minimize the stress and increase the impact of these difficult conversations.
When is the last time you gave a person directions? How was that experience? Did they clearly understand your instructions? What about a person not familiar with the area, the landscape, or the organization, for that matter? Directions and instructions are common ways to share information, but they are often ineffective for the “receivers” because