Please let me explain… Today, I was asked, “How do we return to pre-COVID culture and practices?” My quick answer was, “We don’t, and we won’t…it is all slightly different now.” However, that doesn’t mean the magic (in reference to culture and service to clients) of the past is gone; it just means it is…
A few times a year I get contacted specifically for conflict resolution/mediation services because a group reports that they have no other options but to bring in an outside party to mediate a situation. The following is my typical response to the question as the difference matters, considerably. First and foremost, I am not certified…
If climbing a mountain is more desirable than providing a person with difficult feedback, you are not alone. Feedback is one of the most valuable culture and behavior-supporting actions leaders, and co-workers can provide to one another. However, providing meaningful and accurate feedback is not always easy, especially in instances when we must provide difficult…
Providing clear and specific feedback is one of the most difficult tasks an employee encounters. Here we explore how to begin to minimize the stress and increase the impact of these difficult conversations.
A consultant I’ve known for a number of years reached out to me recently for my input on a new Performance Appraisal (PA) form he was creating for his clients. We did the back-and-forth feedback exchange and wrapped it up and went on our way. This topic of Performance Appraisals, or Annual Reviews, has always…