Effectively communicating, building rapport and relating well to all kinds of people.

The Art of Listening: How Leaders Excel by Prioritizing Customer Focus Episode:32

In this episode, Angie Lion of Black River Performance Management and Keith Zundel, VP Commercial Lending Manager and Sr. Commercial Lender with the Bank of Idaho, dive into the crucial role that customer focus plays in contemporary leadership. Customer focus is the ability of leaders and organizations to understand, anticipate, and consistently meet the evolving…

Emotional Intelligence: Developing Your Interpersonal Skills & Conflict Management Skills Episode:25

In this episode, Angie Lion of Black River Performance Management and Dr Michelle Bennett of Boise State University discuss two leadership competencies “interpersonal skills and conflict management skills.” Both of these skills are enhanced by understanding our emotions and how they impact our moods, motivation, our decision making, and much more. Michelle shares the latest…