Anticipating, meeting and/or exceeding customer needs, wants and expectations.

Being Intentional About Customer Focus Episode:26

In this episode, Angie Lion of Black River Performance Management and Connie Miller of Credible Advantage discuss the leadership competency, customer focus. We define customer focus as anticipating, meeting and/or exceeding customer needs, wants, and expectations. Together Connie and Angie dive into an impactful conversation around being strategic about customer focus. They discuss customer focus…