Identifying with and caring about others.

The Art of Listening: How Leaders Excel by Prioritizing Customer Focus Episode:32

In this episode, Angie Lion of Black River Performance Management and Keith Zundel, VP Commercial Lending Manager and Sr. Commercial Lender with the Bank of Idaho, dive into the crucial role that customer focus plays in contemporary leadership. Customer focus is the ability of leaders and organizations to understand, anticipate, and consistently meet the evolving…